Ensure Every Call Is Answered,
24/7, Across Every Location.
Agent Lexi streamlines operations, reduces employee
workload, and enhances customer satisfaction.
Agent Lexi streamlines operations,
reduces employee workload, and
enhances customer satisfaction.
Listen to Agent Lexi In Action
Agent Lexi Handles The Routine Calls, So Your Team Can Focus On Priority Tasks
Eliminate customer frustration, inefficiencies, negative reviews, complaints and missed business opportunities.
Eliminate customer frustration,
inefficiencies, negative reviews,
complaints and missed business opportunities.
Always available, never miss a call
Customers expect instant answers. Agent Lexi handles routine calls 24/7, providing quick, accurate responses about services, event information, lost property and other enquiries.
Natural conversations, real results
Customers want real conversations, not robotic scripts. Agent Lexi’s advanced AI sounds natural, creating a smooth and engaging experience.
Understands your customers’ needs
From FAQs to business specific enquiries, Agent Lexi will be trained on your your customers needs – providing accurate, reliable answers in every interaction.
Reduce employee workload levels
Instead of tying up valuable employee time, Agent Lexi handles these routine questions instantly, allowing your team to focus on higher priority tasks.
Enhance customer experience & efficiency
Every customer interaction is seamless and responsive. Call wait times are eliminated, while also improving satisfaction. Agent Lexi can help your business hit high customer experience goals effortlessly.
Unlock actionable insights to improve operations
Agent Lexi provides call reporting and analytics. Have full visibility into call volumes, common customer queries and call quality.
Eliminate call hold times completely
Long wait times lead to frustration, negative experiences, and lost business. Agent Lexi answers every call instantly without delay. Customers will no longer experience waiting on hold or reaching voicemail.
Consistent customer service
Every interaction is reliable, professional, and on brand, delivering accurate responses and a friendly tone every time. Ensuring consistency across all interactions and locations.
Custom responses per location
Agent Lexi can provide tailored responses per asset area, adapting to the specific needs of each site, or standardised call handling across multiple locations. Consistency at scale.
Global accent support
Agent Lexi can be configured to speak with different accents, ensuring a seamless and personalised experience for locational relevance.
Enterprise grade security & compliance
Agent Lexi is built on a foundation of enterprise grade security, safeguarding customer data with end-to-end encryption, secure storage, and full compliance with industry standards.
Escalation for urgent or security related enquiries
Get real time alerts for important customer enquiries, so your human team stays informed and responds when it matters most.
CUSTOM SOLUTIONS
Who is Agent Lexi for?
Agent Lexi is designed for shopping centres that want to enhance customer experience, reduce operational strain, and provide instant support—24/7.
- ✔ Handles customer enquiries instantly
- ✔ Enhances visitor experiences
- ✔ Increases foot traffic & sales
- ✔ Reduces pressure on staff
- ✔ Works 24/7
- ✔ Never miss an opportunity to engage shoppers
SIMPLE PROCESS
How does Agent Lexi work?
- 1. A customer calls your mall.
- 2. Calls are answered instantly, handling multiple enquiries at once with real-time, accurate responses about opening hours, lost & found, event infortmation, directions and more.
- 3. Seamlessly redirects calls when needed — sends an SMS with further service info or direction details.
SIMPLE PROCESS
How does Agent Lexi work?
- 1. A customer calls your mall.
- 2. Calls are answered instantly, handling multiple enquiries at once with real-time, accurate responses about opening hours, lost & found, event infortmation, directions and more.
- 3. Seamlessly redirects calls when needed — sends an SMS with further service info or direction details.
EASY INTERGRATION
Agent Lexi requires zero changes to your business
Agent Lexi works effortlessly with your existing systems, requiring no changes to your current processes or infrastructure. It seamlessly integrates into your operations, handling enquiries instantly without the need for additional software, hardware, or employee training. Simply start enhancing your customer service from day one. It’s that easy.
- ✔ No new software to learn
- ✔ No extra work for your teams
- ✔ Fast setup
- ✔ Works with any phone system
- ✔ Customised to your needs
- ✔ Scales effortlessly
What Agent
Lexi does
✔
AI Powered Call Answering – Handles calls automatically, reducing the need for inefficient use of staff and security teams.
✔
Never Miss a Call Again – Provides instant responses, even after hours.
✔
Custom Responses Per Location – Answers based on specific business or retail centre details (e.g. trading hours, parking, lost property).
✔
Escalation for Urgent Calls – Routes important issues to the right contact (e.g. security, management).
How Agent
Lexi works
•
Forward Your Calls – Route unanswered calls to Lexi via a simple call forwarding setup.
•
Agent Lexi Answers & Engages – AI responds instantly, based on pre-set knowledge about your business.
•
Escalation When Needed – Urgent calls are routed to the right contact (e.g., security, management, or a human team member).
•
Call Tracking & Insights – See call volume data and trends to improve customer service.
Who Agent
Lexi Is for
•
Retail Centres & Shopping Malls – Answer lost property, parking, and trading hour queries instantly.
•
Corporate Offices & Property Management – Standardise call handling across multiple locations.
•
Hotels, Airports & Transport Hubs – Automate routine enquiries while ensuring urgent matters reach the right contact.
Zero changes to your business
✔
No New Software to Learn – Simply forward your calls and Lexi starts handling enquiries instantly.
✔
Works with Your Current Phone System – No need to change providers or invest in new hardware.
✔
No Extra Work for Your Team – Agent Lexi automates routine enquiries so your staff can stay focused on high value tasks.
✔
Customised to Your Business – Lexi learns your trading hours, services, locations, and escalation processes - ensuring accurate responses.
Agent Lexi ensures your customers get a fast, reliable service without extra staff.
NO MISSED CALLS, NO EXTRA HIRES
Instantly answers common questions—like open hours, services, events, FAQs and lost property—so your team can focus on what matters most. No waiting, no extra staff needed.
✔ Reduces staff workload – handles routine inquiries automatically.
✔ Faster service – customers get instant answers, no hold times.
✔ Cost-effective – no need to hire more staff.
✔ Always available – 24/7 support for customers.
Agent Lexi provides seamless CX, everywhere.
OMNICHANNEL SUPPORT
Agent Lexi gives fast answers via calls and your website, making customer service easy and reliable.
✔ Omnichannel support – consistent service across phone and website.
✔ Instant, accurate responses – no conflicting information, just clear answers.
✔ Improves customer satisfaction – no waiting, no frustration.
✔ Reduces workload – your team handles fewer repetitive inquiries.
Agent Lexi requires zero changes to your business.
JUST FORWARD YOUR NUMBER
Redirect your overflow calls to Agent Lexi—no extra setup needed. It's that simple.
- No disruption – simply forward calls, nothing else changes.
- Faster responses – customers get instant answers.
- Keeps staff focused – reduces call volume for your team.
JUST PASTE THE CODE
Add a small piece of code, and Agent Lexi is live on your site in seconds. Customers get instant answers with no extra work.
- Quick setup – one line of code, done in seconds.
- 24/7 support – customers get answers anytime.
- No extra workload – your team stays free for bigger tasks.
“Lexi has been a game changer for my business! I no longer worry about missed calls while I’m busy or after hours. She answers professionally, gathers all the necessary details, and sends me updates instantly. It’s like having a receptionist on call 24/7!”
“As a small business owner, I was losing leads due to missed calls. Lexi is a lifesaver! She callers details and ensures I never miss a potential customer. The notifications keep me in the loop, and my business is now thriving!”
“I was hesitant at first, but Lexi proved to be worth every penny. She picks up every missed call and saves me from losing business when I can’t be available. It’s definitely helped me increase my conversions!”
“Lexi’s service is fantastic! When I’m meetings and can’t answer the phone, I no longer feel that stress of missing a new customer. But I wish she could do a bit more with follow up tasks. Overall, a great way to ensure I don’t miss any important calls.”
“I used to miss so many calls – it’s difficult answering calls when you’re fixing someone’s roof 30 foot up in the air! With Lexi, I never have to worry about missing a potential client. Which could literally lose me £20K! Highly recommend!”
“Lexi has helped me maintain customer satisfaction by ensuring every call is answered, even when I’m unavailable. The fact that I receive instant alerts with key call details is incredibly helpful.”
“Lexi has taken a huge load off my shoulders. I no longer need to worry about answering calls after hours.”
“Lexi has been a game changer for my business! I no longer worry about missed calls while I’m busy or after hours. She answers professionally, gathers all the necessary details, and sends me updates instantly. It’s like having a receptionist on call 24/7!”
“As a small business owner, I was losing leads due to missed calls. Lexi is a lifesaver! She callers details and ensures I never miss a potential customer. The notifications keep me in the loop, and my business is now thriving!”
“I was hesitant at first, but Lexi proved to be worth every penny. She picks up every missed call and saves me from losing business when I can’t be available. It’s definitely helped me increase my conversions!”
“Lexi’s service is fantastic! When I’m meetings and can’t answer the phone, I no longer feel that stress of missing a new customer. But I wish she could do a bit more with follow up tasks. Overall, a great way to ensure I don’t miss any important calls.”
“I used to miss so many calls – it’s difficult answering calls when you’re fixing someone’s roof 30 foot up in the air! With Lexi, I never have to worry about missing a potential client. Which could literally lose me £20K! Highly recommend!”
“Lexi has helped me maintain customer satisfaction by ensuring every call is answered, even when I’m unavailable. The fact that I receive instant alerts with key call details is incredibly helpful.”
“Lexi has taken a huge load off my shoulders. I no longer need to worry about answering calls after hours.”
Every Missed Call Costs You Money
85% of customers whose calls go unanswered never call back…
That’s not just a missed call – it’s a missed opportunity, wasted advertising spend, or a frustrated customer who’s now calling your competitor.
Whether you’re busy on the job, with a client, or closed for the day, unanswered calls can cost you big.
Agent Lexi is here to ensure that doesn’t happen.
"How much is your human missed call service costing your business?"🤔
"How much is your human missed call service costing your business?"🤔
"Are long wait times frustrating your customers and hurting your brand?"
"Are long wait times frustrating your customers and hurting your brand?"
Let's compare...
Agent Lexi vs human answering services: Discover the difference
| 🧑💼 Human Call Answering Service |
|---|
| ❌ Human powered missed call services are expensive. |
| 📉 Limited knowledge of your business. |
| 🔄 Inconsistent customer experience with unpredictable human agents. |
| 💸 Hidden fees and unclear pricing structures increase costs over time. |
| ⛔ Long-term contracts lock you in with little flexibility to adjust services. |
| 😟 Unfair and unclear billing practices. |
| 🕒 Limited availability—human agents can only work set hours, leading to missed calls outside of those times. |
| 📵 Only one call handled at a time, causing missed opportunities during busy periods. |
| 🤖 Agent Lexi |
|---|
| ✅ 5x cheaper than a human missed call answering service. |
| 📘 Agent Lexi is trained specifically to understand your business, services, and FAQs. |
| 🎯 Consistent, reliable, and professional customer interactions every time. |
| 📈 Transparent pricing with no hidden fees ensures you know exactly what you're paying for. |
| 📝 No contracts with hassle free cancellations - you’re always in control. |
| 🌟 Simple, straightforward billing. No surprises, just clear costs you can rely on. |
| ⏰ No missed shifts, no breaks, no sick days—Lexi works around the clock for your business. |
| 📞 Lexi can handle multiple calls simultaneously, unlike human agents who can only take one at a time. |
Let's compare...
Agent Lexi vs human answering services: Discover the difference
| 🧑💼 Human Call Answering Service |
|---|
| ❌ Human powered missed call services are expensive. |
| 📉 Limited knowledge of your business. |
| 🔄 Inconsistent customer experience with unpredictable human agents. |
| 💸 Hidden fees and unclear pricing structures increase costs over time. |
| ⛔ Long-term contracts lock you in with little flexibility to adjust services. |
| 😟 Unfair and unclear billing practices. |
| 🕒 Limited availability—human agents can only work set hours, leading to missed calls outside of those times. |
| 📵 Only one call handled at a time, causing missed opportunities during busy periods. |
| 🤖 Agent Lexi |
|---|
| ✅ 5x cheaper than a human missed call answering service. |
| 📘 Agent Lexi is trained specifically to understand your business, services, and FAQs. |
| 🎯 Consistent, reliable, and professional customer interactions every time. |
| 📈 Transparent pricing with no hidden fees ensures you know exactly what you're paying for. |
| 📝 No contracts with hassle free cancellations - you’re always in control. |
| 🌟 Simple, straightforward billing. No surprises, just clear costs you can rely on. |
| ⏰ No missed shifts, no breaks, no sick days—Lexi works around the clock for your business. |
| 📞 Lexi can handle multiple calls simultaneously, unlike human agents who can only take one at a time. |
Here’s how to use the calculator:
- Average Client Value: Enter the revenue one client brings to your business.
- Missed Calls per Week: Estimate the number of client calls you miss weekly.
- Average Close Rate (%): Input the percentage of enquiries you typically convert into clients. Most average around 15%.
Results are calculated automatically as you fill in the fields.
Calculations are based on our Essential Plan at £39.99/month.
Speak to Lexi
Simply enter your details below and we’ll arrange a call so you can speak with Lexi.
Speak to Lexi
Simply enter your details below and we’ll arrange a demo.
Experience Agent Lexi
BOOK A DEMO
Schedule a call to see how Agent Lexi can streamline your customer interactions, reduce staff workload, and improve efficiency.
See Agent Lexi in action—schedule a demo today.
STEP 1
Book a call: Schedule a call to see how Agent Lexi can streamline your customer interactions, reduce staff workload, and improve efficiency.
STEP 2
Configure Agent Lexi: We’ll set up Agent Lexi to align with your business, services, FAQs, and preferences, ensuring seamless and accurate customer interactions.
STEP 3
Connect to your business: Automatically direct unanswered calls and website chats to Agent Lexi. She’ll handle inquiries, transfer when needed, ensuring seamless customer support across channels.
STEP 1
Book a call: Schedule a call to see how Agent Lexi can streamline your customer interactions, reduce staff workload, and improve efficiency.
STEP 2
Configure Agent Lexi: We’ll set up Agent Lexi to align with your business, services, FAQs, and preferences, ensuring seamless and accurate customer interactions.
STEP 3
Connect to your business: Automatically direct unanswered calls and website chats to Agent Lexi. She’ll handle inquiries, transfer when needed, ensuring seamless customer support across channels.
24/7 response, reduces staff workload, improves CX.
Get started with AI powered customer service.
FAQ
Agent Lexi is an AI powered assistant designed to handle high volume calls. Agent Lexi operates 24/7, ensuring seamless customer interactions, eliminating call waiting times, and improving service efficiency.
Agent Lexi works alongside your team, improving service without the need for additional hires.
Upon onboarding, we work with your team to integrate Agent Lexi with your business’s services, FAQs, and operational workflows. Agent Lexi is trained on your key processes, escalation protocols, and customer interactions to provide accurate, context aware responses tailored to your needs.
Yes, Agent Lexi operates around the clock, ensuring every call is handled promptly – whether during peak business hours, after hours, weekends, or holidays – providing uninterrupted concurrent call support for your customers.
Yes, Agent Lexi can transfer calls to the right team when needed. If a transfer isn’t possible, she captures key details and immediately notifies via email the appropriate contact, ensuring no enquiry is missed.
Yes, Lexi is built for large scale operations and can handle 100’s of calls simultaneously, ensuring a consistent customer service.
Security is a top priority. Agent Lexi follows industry standards for data protection, including GDPR and other relevant compliance regulations, ensuring sensitive customer data is handled securely.
Agent Lexi can escalate calls based on urgency, and route them to the right team when necessary.
By providing instant, 24/7 responses. Agent Lexi eliminates call wait times, improves resolution rates, and ensures a consistent, professional customer experience.
Agent Lexi is ideal for industries with high call volumes, including malls, airports, hotels & resorts, transport hubs, event venues, stadiums and corporate & commercial buildings. Ensuring scalable and reliable customer support.
No, Agent Lexi is designed to assist your team, not replace them. Agent Lexi handles routine and repetitive enquiries when your team aren’t available – such as opening hours, parking information, or lost property etc – so your employees can focus on higher value interactions that require human expertise.
By reducing the time spent answering basic questions, Agent Lexi enhances efficiency, ensures customers get instant responses 24/7, and allows your staff to dedicate their time to more important tasks. Agent Lexi works alongside your team, improving service without the need for additional hires.
FAQ
Agent Lexi is an AI-powered omnichannel assistant designed to handle high call and chat volumes for enterprises. She operates 24/7, ensuring seamless customer interactions, reducing wait times, and improving service efficiency.
Upon onboarding, we work with your team to integrate Lexi with your business’s services, FAQs, and operational workflows. She is trained on your key processes, escalation protocols, and customer interactions to provide accurate, context-aware responses tailored to your enterprise needs.
Yes, Agent Lexi operates around the clock, ensuring every call and chat is handled promptly—whether during peak business hours, after hours, weekends, or holidays—providing uninterrupted support for your customers.
Yes, Agent Lexi can transfer calls to the right team members when needed. If a transfer isn’t possible, she captures key details and immediately notifies the appropriate contact, ensuring no inquiry is missed.
Yes, Lexi is built for large-scale operations and can handle thousands of calls and website chats simultaneously, ensuring consistent service across all customer touchpoints.
Security is a top priority. Lexi follows industry standards for data protection, including GDPR and other relevant compliance regulations, ensuring sensitive customer data is handled securely.
Lexi can triage calls based on urgency, route them to the right departments, and escalate high-priority cases to human agents when necessary, ensuring efficiency and accuracy.
By providing instant, 24/7 responses across phone and chat, Lexi reduces wait times, improves resolution rates, and ensures a consistent, professional customer experience.
Lexi is ideal for industries with high call volumes, including retail, real estate, healthcare, finance, and corporate services, ensuring scalable and reliable customer support.
We provide a tailored onboarding experience, including system integration, AI training on your business processes, and ongoing support to maximize efficiency.
Reach Out
Considering a voice A.I. agent for your business?
You’ve made a smart choice.
Simply enter your details in to the form, and one of our team members will promptly reach out to you.
Reach Out
Considering a voice A.I. agent for your business?
You’ve made a smart choice.
Simply enter your details in to the form, and one of our team members will promptly reach out to you.
