Agent Lexi is an AI-powered assistant built to handle high volumes of inbound calls—perfect for 24/7 gyms. Agent Lexi answers instantly, operates around the clock, and provides fast, accurate responses to member enquiries, reducing wait times and freeing up your team.

During onboarding, we work closely with your team to train Agent Lexi on your gym’s services, pricing, staffed hours, access protocols, escalation processes, and FAQs. This ensures Agent Lexi delivers accurate, brand-aligned responses tailored to your business.

Yes. Agent Lexi is always on—after hours, weekends, and public holidays—ensuring every call is answered, even when your team isn’t available.

Absolutely. If a call needs human support—such as sales, access issues, or urgent matters—Agent Lexi can redirect it to the right contact. If no one is available, she captures the caller’s details and sends them straight to your team via email.

Yes. Agent Lexi can handle hundreds of calls at once—instantly and accurately. Whether it’s peak time or after hours, every caller gets a consistent, helpful experience.

Yes. Security and privacy are core to Agent Lexi’s design. She follows best practices and data regulations (like GDPR), ensuring your members’ information is protected at all times.

Agent Lexi is trained to recognise and escalate high-priority calls—such as security issues, people locked in the gym, or system access problems—to your team immediately.

Agent Lexi eliminates hold times, provides accurate answers instantly, and ensures enquiries never slip through the cracks. Members get fast, reliable support—and your team gets more time to focus on what matters most – your members.

Not at all. Agent Lexi is here to support your team—not replace them. She handles routine questions (like “What are your staffed hours?” or “How much is membership?”), so your team can focus on face-to-face service, sales, and running the gym.

No. Agent Lexi does not access your CRM or member records. She provides general info, qualifies leads, and passes on enquiries to your team for follow-up

Yes. You can customise Agent Lexi’s voice, accent, and tone to match your gym’s brand personality. Whether friendly and upbeat or professional and calm—Agent Lexi can be tailored to suit your style.

Agent Lexi can identify emergency situations—like someone stuck inside the gym—and escalate them immediately to the appropriate contact or security team.

Yes. Agent Lexi can explain your gym’s cancellation and freeze policies and guide members on the correct steps to take—based on your gym’s terms and processes.

Yes. Agent Lexi can explain your gym’s cancellation and freeze policies and guide members on the correct steps to take—based on your gym’s terms and processes.

Yes. If a member has lost their key fob, is having trouble accessing the gym, or needs after-hours support, Agent Lexi can provide location-specific instructions or escalate the call to your team if needed.

Yes. Agent Lexi is trained on your gym’s specific services, including personal training and group classes. She can explain what’s offered, availability, and how members can get started.

Yes. Agent Lexi can explain how your gym’s free trial pass works, confirm eligibility, and direct interested callers to the next step to claim their pass—whether that’s online or in-club.