Agent Lexi is an AI-powered virtual assistant designed to answer customer calls instantly, 24/7. It handles reservations, menu inquiries, and common customer questions, ensuring no missed calls, zero call hold times, and a seamless dining experience.

Agent Lexi works alongside your team, allowing them to focus on in-person service rather than constantly answering the phone.

During onboarding, we work with your team to train Agent Lexi on your restaurant’s:

✅ Opening hours & reservation system
✅ Menu, dietary options, and special promotions
✅ Takeaway & delivery options
✅ Private dining, catering, and group bookings
✅ Escalation process for urgent customer needs

This ensures Lexi provides accurate, brand-aligned responses to every caller.

Yes! Agent Lexi never takes a break, ensuring every call is handled—whether during peak dining hours, after closing, weekends, or holidays.

With concurrent call handling, it can answer multiple customer inquiries at once—no more long hold times or lost reservations.

Yes! Agent Lexi can redirect calls to the right staff member when needed. If no one is available, it will capture key details and send an instant SMS/email so you never miss a booking or important inquiry.

Yes! Whether you’re a single-location restaurant or a large restaurant group, Agent Lexi can handle hundreds of calls simultaneously—ensuring every customer gets a fast, accurate response.

Yes! Agent Lexi follows strict industry standards for data security and compliance, including GDPR and other relevant regulations. Customer data is never shared or misused.

By eliminating missed calls, long wait times, and unanswered inquiries, Agent Lexi ensures:

✅ Instant responses to reservations, menu questions, and guest inquiries
✅ Smoother front-of-house operations, letting staff focus on in-person service
✅ Higher booking conversion, so no potential diner is lost to voicemail
✅ More satisfied customers, leading to better reviews & repeat business

Agent Lexi seamlessly integrates with your reservation system and can:

• Take bookings over the phone and confirm via SMS/email
• Redirect guests to online booking links when needed
• Capture VIP, private dining, or large party requests and escalate them to staff

Agent Lexi is ideal for industries with high call volumes, including malls, airports, hotels & resorts, transport hubs, event venues, stadiums and corporate & commercial buildings. Ensuring scalable and reliable customer support.

No! Agent Lexi is designed to support your team, not replace them.

• Handles routine calls (reservations, menu questions, opening hours) so staff can focus on guests in the restaurant.
• Eliminates call hold times, ensuring customers never hang up frustrated.
• Frees up staff to provide better service, increasing guest satisfaction & revenue.

By reducing time spent answering repetitive calls, Lexi allows your team to work more efficiently without the need for additional hires.

Accordion Contentgent Lexi is perfect for any restaurant that receives frequent calls, including:

✅ Fine dining & casual dining – Manage high reservation volumes seamlessly.
✅ Quick-service restaurants – Answer menu questions & direct guests to online ordering.
✅ Multi-location restaurant groups – Ensure every location provides consistent customer service.
✅ Bars & nightlife venues – Handle event bookings & VIP table reservations.
✅ Catering & private dining – Capture and escalate high-value event inquiries instantly.